Returns, Exchanges and Refunds

All Exchanges, Returns and Refunds are valid within 30 days of order/invoice date. 
*For orders older than 30 days, a 25% restocking fee will be applied.*
Please read our guidelines below to properly process your request. 



EXCHANGES

If you ordered the wrong color, installed your design incorrectly, or want to change the colors of your design, you may exchange UNOPENED, UNUSED sleeves.
Exchanges are only valid within 30 days of your order/invoice date. All Shipping costs for the exchange process are at the customers expense. Shipping Costs are not refundable.
*For orders older than 30 days, a 25% Restocking Fee applies

To Exchange Your UNOPENED sleeves, Email the following details to [email protected]
- Invoice/Order Number
- Contact Information [Name, Number & Email Address]
- Exchange Details

Once we receive the request for an exchange, we will generate a NEW INVOICE associated with your existing account to note the exchange process. A 10% Shipping Fee is due upon exchange request. The remaining balance total of the new shipment will be balanced once the exchanged sleeves are received. When dropping off exchanged sleeves at UPS, you should keep receiept to confirm we will receive the shipment within 15 days. If exchanged sleeves are not received within 15 days, the customer is responsible for the remaining balance on the new invoice. 

PACKAGING:
*Once your request has been approved and you have an Invoice Number for your Exchange, please follow below guidelines:

- Carefully pack the items in the box, and seal carefully.
- Place INVOICE of exchange in the box. 
- Items must be in their original carton(s) without being used or damaged in any way.
If sleeves are in any other packaging type other than their original packaging, your request will not be accepted and customer will be charged the full amount on the remaining invoice. 

Send All Items PREPAID to: 
PUT IN CUPS
EXCHANGE [#INV NUMBER HERE]
946 Cora Lee
Corpus Christi TX 78418

*Please include a copy of your INVOICE in the box. 
You can email Tracking #, or copy of reciept to [email protected]

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RETURNS

If you wish to return UNOPENED, UNUSED sleeves, you may do so within 30 days of the order/invoice date. 
For any damaged items, please claim within 48 hours of receipt with the carrier.** 

If order is past the 30 days, a 25% restocking fee will be charged to the customer before accepting the return request.

Additional shipping costs for returns are at the customer's expense. 
Refunds issued will reflect the amount for product only. Shipping Costs are not refundable.

- Invoice/Order Number
- Reason for your return
- Total Count of how many returned sleeves we should exepct. 

Once we receive the request for a return, we will make a note on your existing Invoice/Order number to reflect the return on your account. Once the sleeves are recieved, we will verify packaging matching your reqeuest before issuing any refunds. If refund is issued, we will mail a check to the address on your account, to the person who approved the order. 

PACKAGING:
*Once your request has been approved, please follow below guidelines:

- Carefully pack the items in the box, and seal carefully.
- Place INVOICE in the box. 
- Items must be in their original carton(s) without being used or damaged in any way.
If sleeves are in any other packaging type other than their original packaging, your request will not be accepted.

Send All Items PREPAID to: 
PUT IN CUPS
EXCHANGE [#INV NUMBER HERE]
946 Cora Lee
Corpus Christi TX 78418

*Please include a copy of your INVOICE in the box. 
You can email Tracking #, or copy of reciept to [email protected]

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REFUNDS

If you are unhappy with your cups, please notify us immediately to process your refund request. 

- Invoice/Order Number
- Reason For Your Return
- Shipping Address
- Billing Address

Once we receive your refund reqeuest, we will verify your order details and contact you with the following steps. 
For all refunds, the following apply:
- Customer is responsible for all return shipping costs. Shipping costs are not refundable
- Packing must be original, and unopened in order for refund to be valid. 
- 25% Restocking May Apply if packaging is tampered. 
- Refund will only be issued if package is accepted by the seller, due to condition of the product when it arrives.

PACKAGING:
*Once your request has been approved, please follow below guidelines:

- Carefully pack the items in the box, and seal carefully.
- Place INVOICE in the box. 
- Items must be in their original carton(s) without being used or damaged in any way.
If sleeves are in any other packaging type other than their original packaging, your request will not be accepted.

Send All Items PREPAID to: 
PUT IN CUPS
EXCHANGE [#INV NUMBER HERE]
946 Cora Lee
Corpus Christi TX 78418

*Please include a copy of your INVOICE in the box. 
You can email Tracking #, or copy of reciept to [email protected]


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